We have appeared on BBC One’s Rip Off Britain! Earlier in 2023, some of our service users sat through a very long day of filming to make it happen. Tasked with attempting some jobs like checking the bin schedule or buying a train ticket online, they rose to the challenge and had some successes. However, the day demonstrated how these systems can be less user-friendly than dealing with people face-to-face or even over the phone when the person on the other end is helpful!
If you missed the show but would like to catch-up, this link will take you to the BBC iPlayer page for the episode: https://www.bbc.co.uk/programmes/m001rbjb
If you’re struggling with BBC iPlayer, call us and ask for Joe!